Thank you for shopping with Zynviaa LLC. Your satisfaction is important to us. We take pride in offering high-quality men’s and women’s perfumes and fragrances, and we want you to feel confident with every purchase. This Return and Refund Policy explains how returns, refunds, and cancellations are handled for orders placed through our website.
Return Eligibility
Customers may request a return within thirty calendar days from the date of delivery. To qualify for a return, the product must be unused, unopened, and in its original packaging with all seals intact. The item must be in the same condition as when it was received and accompanied by proof of purchase.
Because fragrances and perfumes are personal care products, items that have been opened, used, or tested cannot be returned for hygiene and safety reasons unless they arrive damaged, defective, or incorrect.
Non-Returnable Items
For health and safety purposes, opened or used perfume products are generally not eligible for return or refund. Clearance or final sale items may also be non-returnable unless defective.
How to Start a Return
Before sending any item back, you must contact our customer support team to request return authorization. Returns sent without prior approval may not be accepted.
When contacting us, please provide your order number, full name, email address, and the reason for the return. Once approved, we will provide instructions on how and where to send your package.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect due to our error. Original shipping charges are non-refundable.
We recommend using a trackable shipping service or shipping insurance for valuable items, as we cannot guarantee receipt of returned packages without tracking.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear in your account.
Zynviaa LLC does not charge restocking fees for eligible returns.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us within seven days of delivery with photos and order details. We will evaluate the issue and, if confirmed, provide a replacement or full refund at no additional cost, including return shipping.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed or shipped, which typically occurs within one to two business days. Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.
Shipping Information
Orders are typically processed within one to two business days, Monday through Friday, excluding holidays. Standard delivery usually takes three to seven business days after shipment. We currently ship only within the United States and offer free standard shipping on eligible orders.
Payment Methods
We accept secure online payment methods including major credit and debit cards and trusted digital payment providers to ensure safe and convenient transactions.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us during our business hours:
Zynviaa LLC
8000 Cathedral Manor Bardstown, FL 40004, United States
Phone: +1 (502) 348-2223
Email: support@zynviaa.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM